Refund Policy

Last updated: 9 October 2026

This policy explains how refunds work for tickets and payments made through Athlo Club (operated by Athloclub Ltd).

Tickets

Tickets are non-refundable unless the event is cancelled by the organiser. If an event is cancelled and you paid, you will be refunded to your original payment method.

Who issues the refund

Event organisers set their event and are responsible for cancellations. Athlo Club processes payments on the platform; refunds for cancelled paid events are returned to the payment method used at checkout.

Approval holds

If your entry requires organiser approval, we may place a hold on your card. You are only charged if you are approved. If you are declined, the hold is released and you are not charged.

How to contact us

For refund questions about a specific booking, contact the event organiser first. For platform payment issues, email support@athloclub.com.

Your rights

Nothing in this policy affects your statutory rights under UK consumer law. For how we handle personal data, see our Privacy Policy.